Privacy Policy

This Privacy Policy explains how Superior Precision Machining ("SPM," "we," "us," or "our") handles personal information when you visit https://www.superiorpmllc.com, request a quote, contact us, or otherwise communicate with us. It does not replace any confidentiality, nondisclosure, purchase-order, or services agreement that separately governs a customer project.

1. Information we collect

Depending on how you interact with us, we may collect:

• Contact and business information, such as your name, company, job title, email address, phone number, and mailing address.
• Quote and project information, such as quantities, materials, timing, inspection needs, project descriptions, and other requirements you choose to provide.
• Technical information, including drawings, specifications, or related files only when an appropriate submission method has been confirmed with us.
• Communications, including inquiries, correspondence, call notes, communication preferences, and consent or opt-out records.
• Device and usage information, such as IP address, browser and device type, referring pages, pages viewed, approximate location derived from IP address, and interaction data.

2. How we collect information

We collect information:

• Directly from you when you contact us or submit a form.
• Automatically through cookies, pixels, logs, analytics, and similar technologies when you use the site.
• From service providers that support our website, forms, customer communications, analytics, and business operations.
• From public or commercially available business sources where permitted by law.

3. How we use information

We may use information to:

• Respond to inquiries and evaluate quote requests.
• Provide, administer, and improve our website and services.
• Communicate about projects, quotes, orders, quality matters, and customer support.
• Maintain business, consent, security, and compliance records.
• Understand site use and measure website performance.
• Protect our systems, customers, rights, and property.
• Comply with legal, regulatory, and contractual obligations.

4. Cookies, analytics, and website intelligence

Our site uses cookies and similar technologies for site operation, security, analytics, and understanding business interest in our services. These tools may collect device and usage information and may help identify the organization associated with a business network.

Our current providers include Vercel Analytics and ZoomInfo WebSights. They process information under their own terms and privacy practices. You can control cookies through your browser settings. Our site also checks for a browser-enabled Global Privacy Control signal before loading ZoomInfo WebSights.

5. Text messages and consent

If you separately opt in to receive text messages from us, we may send messages concerning quote follow-up, project coordination, customer support, or other communications described at the point of consent. Consent to receive texts is not a condition of purchasing services.

• Message frequency varies. Message and data rates may apply.
• You may opt out by replying "STOP" or otherwise clearly telling us that you want the messages to stop. We may send one final confirmation message.
• Reply "HELP" for assistance, call (510) 565-6461, or email us at vuong.duong@superiorpmllc.com.
• Wireless carriers are not liable for delayed or undelivered messages.

Mobile opt-in information and consent are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose this information to messaging vendors solely as needed to deliver and support the messages you requested.

6. How we disclose information

We may disclose information to:

• Service providers that support hosting, forms, communications, analytics, security, professional services, and other business operations.
• Government authorities or other parties when required by law, legal process, export-control obligations, or when reasonably necessary to protect rights, safety, and security.
• Transaction participants in connection with a merger, financing, acquisition, reorganization, or sale of all or part of our business, subject to appropriate protections.
• Other parties at your direction or with your consent.

We do not sell personal information for money. Some privacy laws define "sale" or "sharing" more broadly, including certain disclosures for cross-context behavioral advertising. You may contact us about an applicable opt-out right using the details below.

7. Data retention and security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to manage customer and prospect relationships, maintain business and consent records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary by the type of information and the context in which it was collected.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. Do not send export-controlled or other highly sensitive technical data through the general website form. Contact us first to confirm an appropriate exchange method.

8. Your choices and privacy requests

You may:

• Ask to access, correct, or delete personal information.
• Object to or ask us to restrict certain processing.
• Withdraw consent for future communications.
• Opt out of text messages as described above.
• Control cookies through browser settings.

These rights may depend on your location and are subject to legal exceptions. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, subject to verification of their authority.

9. California privacy rights

To the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to us and your information, California residents may have rights to know, access, correct, or delete personal information; opt out of certain sales or sharing; limit certain uses of sensitive personal information; and receive equal service and pricing when exercising privacy rights.

To submit a request, email vuong.duong@superiorpmllc.com or call (510) 565-6461. We will respond as required by applicable law. We do not knowingly sell or share the personal information of consumers under 16.

10. Children's privacy

Our site and services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete it as appropriate.

11. Third-party links and services

The site may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

12. Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of the page identifies the current version. Material changes will be communicated as required by law.

13. Contact us

For privacy questions or requests, contact us at:

You can also use our contact page for general questions.